Where do you ship?
Canada only — every province and territory. We do not ship to the United States, anywhere international, or to freight forwarders, parcel-forwarding services or export consolidators.
Why will you not ship to a forwarding service?
Because it is a route out of the country, and we ship domestically only.
How much is shipping?
$19.99 flat anywhere in Canada, free on orders over $200.
How fast do orders ship?
Orders confirmed before noon Pacific on a business day generally go out the same day. Transit is separate and depends on the carrier and the distance — rural, northern and territorial addresses run longer.
Which carrier do you use?
Canada Post for most parcels, usually Expedited Parcel or Xpresspost. Depending on destination and parcel we may use Purolator, UPS, FedEx, Canpar, GLS or a regional courier.
Will I get tracking?
Yes, emailed as soon as the carrier accepts the parcel.
Is a signature required?
Sometimes. Depending on order value, destination and carrier requirements we may require a signature, proof of age, or delivery to a post office for pickup.
Can I ship to a PO box?
Depends on the carrier and service. Canada Post can deliver to a PO box; couriers generally cannot. Tell us in the order notes if that is your only option.
What does the package look like?
Plain outer packaging. Nothing on the outside identifies the contents.
My tracking says delivered but I do not have it.
Check with anyone else at the address and with your local post office or depot — parcels are often scanned before the final handoff. If it still has not turned up, email us with the order number and we will open a carrier investigation.
My package is lost, or arrived damaged.
Email with the order number. For damage, photograph the outer box, the packing and the contents before unpacking further — the carrier will not act without those. The full process is in our Shipping Policy.
Do you ship to the territories?
Yes — Yukon, Northwest Territories and Nunavut are all served. Transit runs longer than it does to southern addresses, and the shipping rate is the same $19.99.
Do you ship to rural addresses?
Yes, anywhere Canada Post or our courier partners deliver. Rural and remote routes add transit time.
How is shipping calculated?
It is not calculated by weight or distance. One flat rate of $19.99 applies anywhere in Canada, and orders over $200 ship free.
Do you ship on weekends?
Orders are prepared on business days. An order confirmed over a weekend goes out the next business day.
Can I pay for faster shipping?
Not as a checkout option. If an order is genuinely time-sensitive, email support@peptixcanada.com before paying and we will tell you what is possible to your address.
Do you ship to the United States?
No. Canada only, and not via any forwarding or reshipping service.